Refund & Return Policy

Last updated: August 1, 2026

At Gleamade, we want you to feel confident shopping with us. If there is an issue with your order, please contact us at support@gleamade.com.

Order Cancellation

Orders may be canceled for a full refund within 12 hours of purchase, provided that the order has not entered processing or been shipped.

Once an order has been processed or shipped, it can no longer be canceled.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• DIY kits must be unopened, unused, and in their original packaging;

• all beads, wire, accessories, tools, instructions, and other included components must be complete;

• finished beaded pieces must be unused, undamaged, and returned in their original condition;

• the return request must be approved by Gleamade before the item is sent back.

Please do not return an item without contacting us first. We will provide the correct return address and instructions after reviewing your request.

Items That Cannot Be Returned

The following items are not eligible for return unless they arrived damaged, defective, incomplete, or incorrect:

• opened or partially completed DIY kits;

• kits with missing beads, wire, accessories, instructions, or other components;

• materials that have been cut, bent, threaded, glued, assembled, or otherwise used;

• finished pieces that show signs of use, damage, alteration, or improper storage;

• clearance or final-sale items when clearly marked as final sale.

Missing, Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery at support@gleamade.com.

Please include:

• your order number;

• clear photographs of the affected item or missing components;

• photographs of the packaging;

• a brief description of the problem.

Video evidence may also be requested when necessary.

After reviewing the information, we may offer replacement components, a replacement item, a partial refund, a full refund, or another appropriate solution.

Natural Variations

Glass beads, reflective finishes, handmade components, and assembled finished pieces may show slight differences in color, shape, arrangement, or reflection.

Small variations caused by lighting, screen settings, bead batches, or handmade assembly are not normally considered defects.

Return Shipping Costs

For approved returns that are not caused by a product defect or our error, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable.

If the return is caused by an incorrect, defective, damaged, or incomplete order, Gleamade will provide an appropriate solution after reviewing the evidence.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Lost Packages and Address Issues

Customers are responsible for entering a complete and accurate shipping address.

If tracking shows a delivery problem or you believe your parcel has been lost, please contact the shipping carrier first and then email support@gleamade.com with your order number.

We will assist with the investigation where possible, but compensation cannot be guaranteed when a parcel is lost because of an incorrect or incomplete address supplied by the customer.

Contact Us

For questions about returns, missing components, damaged products, or refunds, contact:

Gleamade
Email: support@gleamade.com